Frequently Asked Questions
Everything you need to know about our delicious spreads and snacks.
How should I store my Jam Packd products?
To maintain peak freshness, we recommend refrigerating our jams and spreads after opening. Unopened jars can be stored in a cool, dry pantry for up to 12 months.
Are your products allergen-friendly?
While many of our products are gluten-free and vegan, all items are produced in a facility that also processes nuts, dairy, and wheat. Please check individual labels for specific ingredient lists.
How long does shipping take?
We process orders within 1-2 business days. Depending on your location, standard shipping typically takes 3-5 business days to ensure your treats arrive in perfect condition.
Do you offer returns or refunds?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Can I track my order?
Yes! Once your order has been packed and shipped, you will receive an email with a tracking number and a link to monitor your delivery progress.
Do you offer wholesale or bulk pricing?
We love partnering with cafes and retail shops. For bulk orders or wholesale inquiries, please reach out to our team via the contact form on our website.